http://www.facebook.com/notes/jurij-cvikl/disasterous-godaddy-hosting/10150533700162290

After customer paid 2 years hosting plan 1,5 year ago at godaddy and he cant add new domain for 6 months, sending a dosens of mail on support staff he ended discusson. Indeed he excpect from support staff new 5% discount if he prolongue hosting for 5 years

Customer:

Dear sirs,

Can somebody take a look over our hosting: why we can not see enything from my web

www.notra….com

Now is over 6 months, I cant add any domain to my account, I send you a lot of questions, at least 15 but hosting doesnt work.

I want something I can add painless new domain from name.com and activate new web site. Your hosting is worst hosting I ever seen on the planet. I dont want a nice and responsive support staff, I want 1 button hosting if I pay for 2 years.

You offer me a lot of additional services, premium zone files I dont know what you dont offer but your basic services does not work! Try to activate a new domain on my account from your self.

Thank you for understanding, regards,

**************

Godaddy:

Support Staff Response

I understand you need assistance with nameservers for your hosted domains.

Typically the nameservers that need to be assigned to a domain are determined when the domain is added to the hosting plan. This would mean that domains added after the hosting plan has been set up could be assigned different nameservers than the ones used by the primary domain. I apologize for the inconvenience.

When you add a new domain to your hosting plan please let us know and we would be able to confirm what nameservers that domain is assigned to.

Please let us know if we can assist you in any other way.

Regards,

Theresa P.

Online Support

*****************

Customer:

Customer Inquiry

Hello,

When I started with hosting, name servers where

Ns25.domaincontrol.com

ns26.domaincontrol.co

Some time after that they where

Ns51.domaincontrol.com

ns52.domaincontrol.com

Now they are

ns73.domaincontrol.com

ns74.domaincontrol.com

Indeed at your page time ago was an article (which is gone), which nameserver is active trough the time.

Every time I had problems to inform myself and activate new domain into hosting. And every time support staff didnt know, their company change nameserver for their customer and why this happening

Please discuss between your technicans, why my domains at one hosting runs 6 name servers?

**********

Godaddy:

If you need further assistance with this matter, please contact customer service at (480) 505-8877 and reference [Incident ID: 13859248].

Please let us know how we are doing by completing the survey located here.

To thank you for your patience, we’d like you to enjoy 20%* off your order of $65 or more at GoDaddy.com. Simply use source code gdb555 when you order or mention the code when you call (480) 505-8877.

Thanks,

Go Daddy

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